Shipping policy

Orders placed before 12 noon GMT will be shipped the same day.

All deliveries are handled by our chosen courier services. Therefore, the times given below are estimated delivery times. There is a small chance that your delivery may arrive earlier or later than specified.

Please ensure that your address is correct at checkout. Any failed deliveries will be cancelled. In the event of any failed delivery, the cost of the item will be automatically refunded to the card used at checkout once it is sent back to our warehouse.

Shipping Costs:

United Kingdom:

  • Free Shipping: On orders over £50.
  • Delivery Time: Typically delivered within 1-4 working days.

Problems Receiving Your Order?

Where is my order or has it been dispatched?

  • Please check the email account used to purchase your items for the dispatch confirmation email.
  • If you can’t find your email, try the following:
    • Check your junk/spam folders.
    • Search your email for contact@omnibrainwave.com, your order number, or the name of items purchased.

Why is my item taking longer than specified?

  • All deliveries are handled by our chosen courier service. Therefore, we cannot give you a specific answer, but the following situations can sometimes cause delays:
    • Busy courier service depots.
    • Long distances from the depot.

My order has been dispatched and not arrived?

  • If your order has not arrived, please check with your neighbours and your local post office/depot. Your courier may have forgotten to leave a missed delivery card.

My tracking number is not working or saying pending?

  • Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
  • Please call the courier company if the problem persists, as we have no control over delivery once the package has left our warehouse.

Delivery Updates:

  • You will be able to see the status using the tracking number provided.
  • Each courier company provides different levels of tracking, so you may not be able to see step-by-step delivery updates.

Thank you for choosing Omni Wave. We are committed to ensuring that your order arrives safely and on time. If you have any further questions or concerns, please feel free to contact our customer service team.